---
title: "Common Issues"
url: "https://support.publishingperformance.com/en/article/common-issues"
language: "en"
last_updated: "2024-07-09T20:25:06.972Z"
---

# Common Issues

## KDP Account Not Found

You do not have a KDP account associated to the Amazon login you are using.

How to resolve:

-   Create an Amazon KDP account
-   OR, login using a different account that has both a KDP account and an Amazon Advertising account associated to it

## Amazon Advertising Account Not Found

To use Publishing Performance you must have both:

-   A KDP account
-   An Amazon Advertising Account (if you don't have an Amazon Advertising account yet, [**follow this guide**](https://support.publishingperformance.com/en/article/create-an-amazon-advertising-account))

## Duplicate Account Error

This can happen for 2 reasons:

-   Your account has previously been connected to Publishing Performance
-   Your account is associated to a Manager Account that has been connected to Publishing Performance. 

How to resolve:

-   If applicable, log in to the Publishing Performance account you previously created and connected, you will be able to reactivate your old account with the existing connection.
-   OR, if you have not connected your account before and believe this is in error, contact support so we can resolve the duplication.